If you have made a payment but it has not been processed successfully, please wait patiently for about 15 minutes. If it is still not successful, please go to My Account - Payment Records - click Feedback on the corresponding order and follow the prompts. Payment channels usually process requests within 24 hours.
What to do when receiving "Access Denied" during download?
This indicates that the account has been flagged for abuse or cheating behavior and is under system monitoring. Verified cheating may result in account and IP bans. Possible issues include:
The account receives this prompt on first download attempt.
The account repeatedly downloads the same file multiple times.
The account uses multiple different IPs, with significant discrepancies between login and download IPs.
What to do when prompted to set up 2FA (Two-Factor Authentication)?
This indicates that the account has been flagged for abuse or cheating behavior and is under system monitoring. Verified cheating may result in account and IP bans. Possible issues include:
The account has completed 100% downloads of the same file multiple times.
The account uses multiple different IPs, with significant discrepancies between login and download IPs.
Why are all files in the downloader very slow and small?
This indicates there is an issue with your download request. Please check the specific prompt in your browser.
Please initiate a new download request from the website share download page.
Forgot password or 2FA?
You can use the forgot password function on the login page, or click here directly to reset password.
Can VIP be purchased multiple times?
Yes, you can purchase VIP multiple times. The additional VIP duration will be added to your existing validity period.
Can non-VIP users download?
Yes, but there are daily download limits and speed restrictions.
Account sharing is considered cheating behavior, and your account may be suspended.
How to earn money quickly?
Upload your files and share the download links.
Is resume support available for file uploads?
Yes, it is supported.
Does file upload support folder archiving?
Yes, but only single-level folder archiving is supported.
How to increase storage space?
Storage will be automatically expanded after completing one successful sale.
Is storage space permanent?
To ensure the sustainability and availability of our storage services, we will delete data that has been inactive and not downloaded by any user for a long period (45 days).
