If you have made a payment but it has not been processed successfully, please wait patiently for about 15 minutes. If it is still not successful, please go to My Account - Payment Records - click Feedback on the corresponding order and follow the prompts. Payment channels usually process requests within 24 hours.
Can VIP be purchased multiple times?
Yes, the VIP duration purchased will be added automatically.
Can VIP be paused within the validity period?
No.
Can VIP accounts be shared?
Sharing accounts is considered cheating behavior, and your account may be suspended.
Account
Why does the system require me to set up 2FA (Two-Factor Authentication)?
2FA (Two-Factor Authentication) is an account security mechanism. The system will automatically require it to be configured in the following scenarios:
Your account has logged in from different terminal environments.
Your account has completed 100% downloads of the same file multiple times.
Your account uses a large number of different IPs, with significant discrepancies between login and download IPs.
Why does 2FA (Two-Factor Authentication) verification fail after binding?
The 2FA verification code is a 6-digit number that changes every 30 seconds. Each code can only be used once after it changes and cannot be reused.
Why is the verification code not received at the email bound to the account?
Make sure the registered email is filled in correctly. VIP users are allowed to change the email once.
Please check the spam folder of the email.
If the email is still not received, please submit it via Feedback.
How to reset 2FA (Two-Factor Authentication)?
You can use the forgot password function on the login page, or click here directly to reset password.
Can 2FA (Two-Factor Authentication) be cancelled?
To ensure the security of the account, two-factor authentication cannot be cancelled. You can register a new account.
Why is re-login repeatedly prompted?
To ensure the security of the account, only one IP is allowed to log in to the account at the same time.
Download
Can non-VIP users also download?
Yes, but there are daily download volume and speed limits. If the publisher requires VIP-only downloads, non-VIP users cannot download.
What is the file extraction password?
The file extraction password is set by the publisher. Please consult the publisher.
What is the file decompression password?
The file decompression password is set by the publisher. Please consult the publisher.
Does file download support download tools?
Yes, it is supported. Please do not use Xunlei. We recommend FreeDownloadManager
Why is the download speed sometimes slow while other sites are not?
Because our servers are all located overseas, it is most likely related to the national outbound network bandwidth. You can try downloading during off-peak hours for a comparison test.
Why are the files obtained in the downloader slow and small?
This indicates the download request is invalid. Please download via a browser to view the specific prompt. Note that please reinitiate a new download request from the file share download page.
Why does the download speed eventually become 0 and the progress stall?
It is most likely related to the network environment, such as disconnection or IP switching.
Why are 2FA (Two-Factor Authentication) or email verification codes frequently prompted during download?
This indicates the account has abusive and cheating behavior, has been automatically flagged by the system and is under focused control. Those verified as cheaters may face the risk of account and IP bans. Potential issues:
The account has completed 100% downloads of the same file multiple times.
The account uses a large number of different IPs, with significant discrepancies between login and download IPs.
What to do when the prompt Access Failed | Access Denied appears during download?
The account is using different IPs, and login and download IPs are significantly inconsistent. Please keep the login and download IPs consistent.
Earn
How to earn money quickly?
Upload your files and share the share link out.
100G of storage is too small, how to increase storage space?
After successfully completing the first order, the netdisk account will be automatically expanded.
Is there a size limit for uploaded files?
File uploads up to 20G are supported.
Are stored files permanent?
To ensure the platform storage resources remain sustainably available, data inactive for a long time will be archived.
Does file upload support resume from breakpoint?
Yes, it is supported.
Does file upload support folder archiving?
Yes, it is supported, but only single-level folder archiving is supported.
Why does My Earnings Information show Can Earn as To Be Activated?
Files have not been shared for a long time, the system will automatically suspend the earnings. Keep uploading and sharing, the system will automatically reactivate the earnings.
Will my earnings be deducted?
No, we promise every valid earning is recorded to the account honestly, transparently, and in real time.
